New Delhi : A SpiceJet passenger has accused an Air India Express pilot of physically assaulting him during a dispute at Indira Gandhi International (IGI) Airport Terminal 1, an allegation the airline has acknowledged, saying the employee has been removed from duty pending an inquiry. Some staff members began cutting the queue ahead of him. The staff was cutting the queue ahead of me. On calling them out, Capt. Virender, who himself was doing the same thing, asked me if I was anpadh (uneducated), and couldn’t read the signs that said this entry was for staff,” Dewan said in a detailed post on X.
Dewan further alleged that the pilot then physically assaulted him, leaving him injured and bleeding. Not able to exercise restraint, the AIX [Air India Express] pilot proceeded to physically assault me, leaving me bloody. The blood in the photograph on his shirt is also mine, Dewan said in another post in which he revealed the pilot’s face. Furthermore, the flyer said that the incident ruined his family holiday and left his daughter traumatised after witnessing the assault.
The airline said the employee was travelling as a passenger on another airline at the time and was involved in an altercation with another passenger. “We profoundly regret this incident at Delhi Airport, involving one of our employees who was traveling as a passenger on another airline. We extend our heartfelt empathy for the distress it has caused, and strongly condemn such behaviour.
“While we refrain from public comments while due process is followed, please be assured this matter has our highest attention. We remain fully committed to provide due cooperation to law enforcement authorities to ensure a fair and thorough process,” it added. The Ministry of Civil Aviation also took note of the incident and instructed Air India Express to ground the accused pilot with immediate effect.
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