Gurugram: App-based cab drivers in Gurugram launched a protest strike on March 23, 2026, pressing ride-hailing platforms to implement compulsory Know Your Customer (KYC) verification for passengers to bolster driver safety.
The drivers argue that while they must undergo rigorous background checks and identity verification, customers face no such requirements, allowing potentially risky individuals—including those using fake identities or with criminal intent—to book rides unchecked. This disparity has heightened fears of assaults, threats, and violence against drivers during trips.
The strike gained momentum following the tragic January 2026 murder of 25-year-old driver Suraj Singh, who was strangled by passengers in Sector 37C, an incident that deepened widespread anxiety within the community.
Protesters also criticized the ineffectiveness of in-app safety tools, such as SOS alerts and panic buttons, claiming these features often fail to prompt swift responses from platform companies or law enforcement during emergencies. They further raised concerns about inadequate grievance redressal mechanisms and a lack of accountability for passenger misconduct.
Beyond safety, drivers cited declining earnings coupled with escalating operational costs—including fuel, vehicle maintenance, and other expenses—demanding the enforcement of a minimum base fare as outlined in the Motor Vehicle Aggregator Guidelines 2025.
The demonstration commenced the previous day with a gathering in Sector 46, leading to significant disruptions in cab services citywide. Commuters reported extended waiting times, frequent booking cancellations, and delays, especially during peak travel hours, affecting daily travel routines.
One driver voiced the core grievance, stating, “What about our safety? We also need protection from fake passengers,” as reported by Hindustan Times.
The action has spotlighted ongoing tensions between gig workers and aggregator platforms in the region, with services remaining impacted as the protest unfolded on March 23.
As the situation develops, commuters in Gurugram are advised to anticipate potential shortages and plan alternative travel arrangements where possible.