Chikkamagaluru : A video showing a Kannada-speaking woman confronting a Canara Bank official in Chikkamagaluru, Karnataka, was widely circulated on social media where the customer is pleading with the official to explain a financial deduction in Kannada. The woman claimed the official, reportedly a Malayalam speaker, was unable to assist her in Kannada regarding an unexplained money deduction from her account.
A vide showing a Kannad speaking woman confronting a Canara Bank official in Chikkamagaluru, Karnataka was widely circulated on social media where the customer is pleading with official to explain a financial deduction in Kannada. The incident took place at the Canara Bank AIT Circle branch in Chikkamagaluru. The customer, reportedly distressed over an unexplained deduction of funds meant for hospital expenses, was seen struggling to communicate with the staff. I don’t know English, the woman says in the video.
The official, who was reportedly a Malayalam speaker, is heard responding, she is unable to follow what I am saying, indicating the language barrier. Local pro-Kannada group Kannada Sene members criticised the bank for posting non-Kannada-speaking staff in customer-facing roles. The bank, in response to the growing public anger, issued a statement via its official handle on X saying: Kannada is our foundation, your support is our strength. In May, a similar controversy erupted after a video showed an SBI official at the Surya Nagara branch in Anekal Taluk refusing to speak Kannada with a local customer.
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