Bengaluru : In the midst of a debate around the safety of ultra-fast delivery models, a Bengaluru-based entrepreneur and founder-CEO of a startup has publicly backed Zomato CEO Deepinder Goyal. He described the phase not as one of hardship, but of “independence, dignity, and opportunity”. Biswas said he delivered food to pay his college fees, support his early team and remain financially independent. No degree checks. No background privilege.
Just effort plus tech plus execution, he said. Zomato also provided medical insurance through Acko and offered support during difficult situations, including coordinating with the police when riders faced safety threat, Biswas said. Addressing the criticism around 10-minute delivery services, Biswas argued that gig work on food delivery platforms is voluntary and flexibility-driven. He claimed that most delivery partners are not full-time workers and that more than half operate on two or three platforms simultaneously.
If Zomato made it a fixed-salary, full-time job with exclusivity, how many riders would actually stay,” he asked, warning that such a shift could make the system unsustainable. Biswas opposed calls to ban 10-minute delivery models, saying protests often fail to indicate on-ground realities. Instead, he advocated for more technology-enabled gig platforms to address unemployment and create economic mobility for people without formal education.
“I earned Rs 40K/month consistently. I personally knew riders earning Rs 80–90K/month. No degree checks. No background privilege. Just effort + tech + execution. I used medical insurance (Acko) provided by Zomato. I faced food snatching and life threatening moments and when things went wrong, Zomato coordinated with police and supported me.
Sharing his opinion on the “current outrage on 10-minute delivery.” Suraj Biswas added that “from first hand experience: This was independent gig work, not forced labour. Most delivery partners are NOT full time, more than 50%+ riders work on 2–3 platforms simultaneously (I’ve seen it, lived it)…Loyalty in gig work is flexibility-driven, not contract-driven. Now ask yourself honestly: If Zomato made it a fixed salary, full time job with exclusivity, how many riders would actually stay? The uncomfortable truth is the system would collapse.
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