New Delhi : Amid the continuing operational meltdown, IndiGo on Tuesday cancelled nearly 500 flights, with Delhi (152) and Bengaluru (121) the worst affected. While the airline had initially been granted a 6 per cent increase, its inability to manage operations efficiently prompted the reduction.
Delhi and Bengaluru, cancellations were also reported in Chennai (81), Hyderabad (58), Mumbai (31), Lucknow (26) and Ahmedabad (16). The MoCA will also hold a review meeting with top officials from all airline operators today in an effort to ensure that a crisis similar to the recent IndiGo operational disruptions does not recur.
Aviation Minister Ram Mohan Naidu had announced that the Centre would cut IndiGo’s winter flight schedule and reallocate those slots to other airlines. He also said that 6,000 of the 9,000 stranded passenger bags have been delivered, with the remaining expected to reach travellers by Tuesday morning. In a post on X, Ram Mohan Naidu said that he said a high-level review meeting was held on Monday night to assess the situation, and senior officials have been directed to visit airports to check airline operations and passenger services. “Any gaps identified, including those flagged by passengers, are to be fixed immediately.”
Today’s MoCA meeting at Rajiv Bhawan will review IndiGo’s operations, including passenger load, customer care, and the refund process. The discussion will also cover how the airline plans to restore its operations to full strength. Updates on the implementation of airfare caps are expected to be addressed, and any concerns raised by other airline operators will be noted during the session.
They will remain on-site for the next 2–3 days to oversee measures aimed at assisting passengers. Sources said the DGCA’s High-Level Committee has summoned IndiGo’s top executives, including CEO Pieter Elbers. The four-member panel has called them to appear on Wednesday. The DGCA has received IndiGo’s response to a show-cause notice, in which the airline expressed “profuse apologies” and deep regret for the inconvenience caused to passengers.
IndiGo attributed the crisis to a “compounding effect of multiple factors” that came together in an “unfortunate and unforeseeable confluence.” IndiGo has requested more time to complete a detailed root-cause analysis. In its latest status update, IndiGo said it is continuing to make progress toward full recovery and remains committed to supporting customers and addressing their queries “on a war footing.” The airline said it has accelerated several internal processes.
A plea filed in the Delhi High Court, which is scheduled to be heard on Wednesday, seeks directions from the Centre to immediately provide basic facilities to passengers stranded at airports. It also calls for an independent judicial investigation into the IndiGo disruptions, with the findings to be made public. Additionally, the petition requests the government to establish a mechanism to prevent any surge in airfares.
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