New Delhi — More than 200 passengers on an Air India flight bound for Singapore endured significant discomfort at Delhi’s Indira Gandhi International Airport on Wednesday evening when they were forced to deplane due to a malfunctioning air conditioning system. The incident occurred on Flight AI2380, operated by a Boeing 787-9 Dreamliner, which was set to depart around 11 p.m. but faced delays due to technical issues.
According to a PTI journalist onboard, the aircraft’s air conditioning and electrical systems were faulty, leaving passengers seated inside the plane for nearly two hours without adequate ventilation. As temperatures rose, travelers resorted to fanning themselves with newspapers and magazines, as seen in video clips shared on social media. The crew did not provide a specific explanation for the decision to deboard the passengers, who were eventually escorted back to the terminal building.
The lack of immediate communication from Air India added to the frustration of the stranded travelers. The airline has yet to issue an official statement regarding the incident, leaving passengers without clarity on the cause of the disruption or the steps being taken to address it. The episode highlights ongoing challenges faced by Air India, which has experienced multiple technical issues with its fleet in recent months.
The ordeal underscores the importance of reliable aircraft systems, particularly during boarding, when passengers are confined in close quarters. As the situation unfolded, social media posts captured the growing discomfort among travelers, with some expressing concern over the lack of transparency from the airline. The incident adds to a series of technical disruptions reported by Air India, raising questions about maintenance protocols for its Boeing 787-9 Dreamliner fleet.
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